Refund Policy

Last updated: 01.01.25

We take pride in the quality of our products and carefully inspect every order before shipping. Please review our refund and return conditions below.

1. Eligibility for Returns

We only accept returns in the following cases:

  • The item has missing parts

  • The item contains incorrect parts

To be eligible for a return:

  • The product must be unused

  • All parts must be returned in the original, undamaged bag

  • The bag must be not torn, opened, or damaged (NT)

Returns that do not meet these conditions will not be accepted.

 

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect orders placed by the customer

  • Normal wear and tear

  • Items with damaged, opened, or tampered packaging

3. Return Request Process

If you believe your item qualifies for a return:

  1. Contact us within 48 hours of delivery

  2. Email us at info@247-builds.com

  3. Include:

    • Your order number

    • Clear photos of the issue (missing or incorrect parts)

    • Photos showing the bag is unopened and undamaged (NT)

Requests submitted after 48 hours may not be eligible.

4. Refunds

Once your return request is reviewed and approved:

  • We may offer a replacement or a refund, depending on availability

  • Approved refunds will be processed to the original payment method

Refund processing times may vary depending on your payment provider.

5. Return Shipping

If the return is approved:

  • We will provide further instructions on how to proceed

  • Return shipping costs may be covered or determined on a case-by-case basis

6. Contact

If you have any questions regarding returns or refunds, please contact us at:

Email: info@247-builds.com